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How Will I Make An Impact?

Reporting directly to the CEO, you will: 

 

• Manage the progression of customer’s journey - specifically, 8-10 global strategic innovation partners - focusing on advancing them through the customer funnel and forming a long-term, strategic relationship

• Build and maintain long-lasting and mutually beneficial relationships with existing customers: Understand their needs through active listening and provide tailored solutions 

• Have highly technical conversations with key stakeholders at client organizations, such as the Head of R&D persona

• Build and implement streamlined and scalable customer experience processes, playbook(s) and CRM (Hubspot) to lay the foundation as Nfinite continues to grow 

• Map out the customer journey, customer personas and organizational charts to identify key stakeholders for upselling, cross-selling and renewal opportunities

• Maintain effective communication and collaboration with cross-functional teams to ensure timely delivery of customer projects

• Conduct executive business reviews to monitor success measures and create a roadmap of future opportunities for growth

• Be the customer champion internally: Take market insights and customer feedback to drive product and pricing strategies

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How Do I Know If This Is For Me?

You’re an experienced enterprise account manager / customer success manager. You’ve worked in new or scaling account management teams and the opportunity to build from the ground up. You love fostering long-term partnerships with global strategic innovation partners. You take pride in how you approach every task: Whether that’s creating a customer success playbook, customer personas, recording data in a CRM, and of course - your relationships with customers. You’re dependable, humble, adaptable and passionate about the biggest obstacle facing humanity today: Our degrading environment.

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Our Ideal Candidate Looks Like:

• Passionate about sustainability and making a positive impact in the world

• Experience in enterprise B2B account management, especially in hardware or advanced manufacturing

• Strong understanding of technical solutions and highly technical conversations at an executive level, whether that's through prior experience in hardware, advanced manufacturing, deep-tech, or formal education in a technical domain

• Experience managing and upselling through a multi-step, multi-stakeholder process and gaining senior executive buy-in across large, global organizations

• Experience building and/or continuously improving customer success processes, playbooks, and customer personas

• Experience building out and/or improving the use and workflow of CRMs 

• Proven success in retaining and upselling current customers with high NPS and/or customer satisfaction scores

• Experience in a startup environment: You’re a quick learner, can embrace undefined processes, navigate through complexities, and work hands-on to get things done

• An intentional, thoughtful communicator: You’re an active listener and adjust your communication style to each client’s needs

 

We understand, accept, and value the differences between people of different backgrounds, genders, sexual orientations, ages, beliefs, and abilities.  We aim to create an inclusive environment and encourage diverse individuals to apply.

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The Process:

We're still fine tuning this process, but it'll look something like this:

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1. An initial call with me (Negin)

2. Meeting with the CEO & Head of Operations

3. A half-day, in person event where you will: Meet the broader team; meet with the CEO, CTO and Head of Operations; and meet with their Customer Success Advisor 

 

As your Artemis Canada Recruitment Consultant, I’ll work closely with you through every step of the process.

 

We understand, accept, and value the differences between people of different backgrounds, genders, sexual orientations, ages, beliefs, and abilities.  We aim to create an inclusive environment and encourage diverse individuals to apply.

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I’d love to hear from you - even if you don’t meet 100% of the requirements. Send me a note a negin@artemiscanada.com if you or someone you know is interested!