Fiix is on a mission to turn an antiquated industry on its head with their cutting edge cloud platform and they’re off to an amazing start. True to the founders’ vision of providing easy-to-use, affordable maintenance management software, Fiix truly is the long awaited market disrupter, the lightning in the bottle, growing in leaps and bounds and conquering new challenges every day.
Fiix’s enterprise asset management (EAM) software and computerized maintenance management system (CMMS) enables maintenance teams to to keep records of all the assets they are responsible for, schedule and track maintenance tasks, and keep accurate historical records of the work they perform.
Teams belonging to some of the world’s most well-known brands (including Kraft Heinz, Hyundai, and MolsonCoors) manage their maintenance activities and achieve greater results thanks to Fiix’s revolutionary software. This team is looking for big thinkers with small egos to join them in their mission to change how we maintain our world.
We’re working with Fiix to find a Head of Customer Success prepared to build a high-performance culture from the ground up focused directly selling.
You’re goal is to build a Customer Success org from the ground up, you have actionable ideas around what an effective Customer Success program looks like and operates, the systems that are required, the reps that must be hired, how to scale the program, and first-class customer journey mapping.
Your approach to Customer Success hinges on revenue expansion first, churn prevention second. Fiix is in growth mode, and the Director of Customer Success will own a significant portion of the forecasted ARR.
This is a new market – lots of potential and growing market awareness. Customer Success is critical to aggressively growing Fiix’s enterprise customer base and account expansion. That landscape of untapped customers excites you!
You possess a track record for success in SaaS sales and account management of enterprise customers.
You are able to be deeply in-touch with customer use cases and requirement and are ready to give actionable feedback to the product team.
You are tenacious, focused, and unsatisfied with the status quo. You’ll set the bar high.
You are a true collaborator and player-coach, driven by active participation in key sales opportunities and hitting targets way out of the park.
Recently, Fiix was recognized by Branham as one of Canada’s fastest growing tech companies. So you must be prepared to work hard and reap the rewards.
Want to know more?
To learn more about the Head of Customer Success role with Fiix? Email firstname.lastname@example.org